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ISO 9001:2008 - Quality From Within
Nautical Control Solutions pledges to provide our Clients quality, on-time, cost-effective
engineered products, project management and services, designed to consistently satisfy
Clients expectations without compromising safety and environmental requirements.
Our work is guided by ISO 9001:2008 quality processes that impose rigorous steps
and procedures to help assure customers receive on-time engineered products and
services.
To cultivate and encourage this quality policy, the organization operates a Quality
Management System (QMS) per ISO 9001:2008 in a safe environment and continually
improves it's effectiveness through the review of established quality objectives,
procedures and/or instructions for various functions. NCS's senior management shall
ensure that their employees understand and comply with this quality management system.
NCS integrates our QMS into our every day work processes at no extra costs to our
clients. NCS's senior management endorses the QMS in harmony with our primary company
objective to maintain satisfied clients by delivering quality engineered products
and services.
Improving customer satisfaction is the keystone to our quality system. Through customer
surveys and other data gathering methods, NCS monitors and analyzes all customer
feedback both positive and negative. This analysis quantifies specific attributes
of satisfaction and provides the measurement of continuous improvement. Through
these methods management is able to quickly assess the effectiveness of our processes
to deliver engineered products and services of the highest quality and aligned with
your expectations.
Quality Manual — (PDF)
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